Contact Us & Important Information

For any further enquiries, please contact our friendly staff.

The online line enquiry form cannot be accepted as notification of change or cancellation of appointments.

Booking Policy

Vitality have a  Booking Policy designed to protect not only our business’ bottom line and in turn, our affordability, but also to keep things fair for all clients.

No-shows and last minute cancellations enormously disadvantage our business. They also mean that other clients cannot book those time slots with us. We employ the very best therapists and we invest a great deal in further educating them.

We therefore hope that you will appreciate the need for our Booking Policy.

A 50% deposit is required to secure all bookings

We understand that sometimes you may need to change your booking. We kindly request 24 hours notice so that we can offer that time slot to another client. By providing that notice, your deposit will be held for your next booking, or refunded. If you don’t provide us with 24 hours notice or you fail to turn up for your appointment, your deposit will be forfeited or the booking fee will be payable on your next appointment.

Please be aware that our booking policy also applies to cancelling services of your booked appointment on the day.

You may however, send a friend or family member in your place.

We cannot accept messages left on Sundays or public holidays as sufficient notice, as we will not have enough time to try to rebook the time allocated to you.

Thank you for your understanding.